Salary
-
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Remote
Location
Worldwide
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Job Type
Full-time
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Posted
2wks ago
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Apr 30, 2024 - CloudLinux is hiring a remote Linux Enterprise Technical Support / Customer Success. šLocation: Worldwide.
The Global Support Services team is searching for a seasoned Level 3/4 technical support engineer with 10+ years of experience to provide advanced technical support for various Linux distributions. This role demands extensive knowledge of Linux environments, particularly CentOS versions 6, 7, and 8, across x86, x64, and ARM architectures. Extensive knowledge of ancillary open source Linux products also desired. The ideal candidate must be adept at managing enterprise-level customers, and possess advanced English-language written and oral skills. This role will require some 24x7 āon-callā support and weekends.
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In addition to technical support, the role requires delivery of customer success management (CSM) and technical account management (TAM) services. In this aspect of the position, the successful candidate will be a technical/project management expert and trusted advisor to our hosting and enterprise clients. This includes support for complex infrastructure components and configurations such as storage, virtualization, high availability and networking. You will understand the customerās infrastructure, internal processes, and business needs, and you will resolve all issues that they may have with our Linux-based products.
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You will work closely with other functions within the company, such as sales (including sales engineering and account management), marketing, product management, development and engineering, as well as to facilitate cooperation with other vendors. A major focus of this role is to increase the speed of deployment ā potentially by offering to assist with that function ā as well as increasing overall customer satisfaction.
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Primary job responsibilities:
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Requirements
To be successful you should have;
Benefits
What's in it for you?
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CloudLinux is on a mission to make Linux secure, stable, and profitable. We have spent more than 500 combined years working on Linux, and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers. With more than 500,000 product installations and 4,000 customers, including Liquid Web, 1&1, and Dell, CloudLinux combines in-depth technical knowledge of hosting, kernel development, and open source with unique client care expertise.
CloudLinux team members are not tied to a physical office location, and everyone works remotely full-time. We provide flexible working hours and an open management style, to avoid unnecessary bureaucracy and excessive control while getting the best from our employees. This system allows each of us to fully realize our ideas and ambitions, while comfortably combining work with our usual lifestyles.
Be aware of the location restriction for this remote position: Worldwide | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø
Salary
-
|
Remote
Location
Worldwide
|
Job Type
Full-time
|
Posted
2wks ago
|
Be aware of the location restriction for this remote position: Worldwide | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø